Speaker Announcement: NEO Su Yin, Singapore Post
Su Yin joined SingPost as Vice President, Customer Experience on 15 April 2019. She went on to take over and improve the service quality and customer experience in the post and parcel delivery services over the last year. Since Jan 2021, Su Yin has undertaken the role to manage the domestic post and parcel business and customer experience.
Su Yin brings with her a wealth of operational and customer service experience serving in both Changi Airport Group and the Republic of Singapore Navy.
As General Manager, Ground Operations and Customer Service at Changi Airport Group, Su Yin oversaw the day-to-day management and customer service across all four terminals at Changi Airport. Before that, Su Yin served in the Navy for 17 years and retired as a Lieutenant Colonel.
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